SKBP3D Store Policies

Shipping Policy

Thank you for shopping with SKBP3D LLC. We are a small business specializing in 3D-printed products. Many of our products are made to order, so please review the information below regarding processing and shipping.

Order Processing

Most SKBP3D LLC products are made to order.

Processing times may vary depending on order volume, product complexity, material availability, and other circumstances.

Custom or personalized orders may require additional processing time.

During periods of high order volume, holidays, or special promotions, processing times may be longer than usual.

Shipping

Once your order has completed production, it will be packaged and shipped using the shipping method selected at checkout.

Estimated delivery dates are provided as estimates and are not guaranteed. SKBP3D LLC is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or circumstances beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover that you entered an incorrect address, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships.

Once an order has shipped, we may be unable to change the delivery address.

Lost, Stolen, or Misdelivered Packages

SKBP3D LLC is not responsible for packages that are confirmed by the shipping carrier as delivered but are subsequently lost or stolen.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and the shipping location. You may also contact the shipping carrier to request additional information.

We will make reasonable efforts to assist with shipping-related issues.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide photographs of:

• The shipping package
• Any visible damage to the packaging
• The damaged product

Please retain the original packaging until the issue has been resolved.

Returns & Refund Policy

At SKBP3D LLC, we want you to be happy with your purchase. Because our products are often individually 3D printed, we understand that questions or issues may occasionally arise. Please review our policy below.

Returns

Unused standard products may be eligible for return within 30 days of delivery.

Customers must contact SKBP3D LLC before returning an item.

Returned merchandise should be unused and in substantially the same condition in which it was received.

Return shipping costs are generally the responsibility of the customer unless the return is due to an error by SKBP3D LLC or the item arrived damaged or defective.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom or personalized products
• Products made specifically to a customer’s specifications
• Items that have been used, altered, or damaged after delivery
• Clearance or final-sale items

Exceptions may apply when an item is defective, damaged, or incorrectly produced or when required by applicable law.

Custom and Personalized Products

Because custom and personalized products are produced specifically for the customer, they generally cannot be returned or canceled once production has begun.

If SKBP3D LLC makes an error in producing a custom item, please contact us so that we can review the issue and determine an appropriate resolution.

Damaged or Defective Products

If your item arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the problem
• Photographs of the item
• Photographs of the packaging, when applicable

We may request additional information or photographs to help us determine the appropriate resolution.

Depending on the circumstances, SKBP3D LLC may provide a replacement, repair, refund, or other reasonable resolution.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

If the error was made by SKBP3D LLC, we will work with you to correct the order.

Refunds

Once a return has been approved and received, the item will be inspected.

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider, bank, marketplace, or other financial institution.

Original shipping charges may not be refundable unless the return is due to an error by SKBP3D LLC or otherwise required by applicable law.

3D-Printing Variations

3D printing is a manufacturing process that may result in minor variations between individual products.

The following are generally considered normal characteristics of 3D-printed products:

• Visible layer lines
• Minor surface imperfections
• Slight variations in color
• Minor variations in texture or finish
• Slight dimensional variations

These characteristics are not necessarily considered defects.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

If production has not started, SKBP3D LLC will make reasonable efforts to accommodate the cancellation.

Once production has begun, cancellation may not be possible, particularly for custom or personalized products.

Customer Satisfaction

We want to have the opportunity to resolve problems with your order. If you have an issue with your purchase, please contact SKBP3D LLC before opening a payment dispute or marketplace claim whenever possible.

We will make a good-faith effort to work with you toward a reasonable resolution.

Contact Us

If you have questions about an order, shipping, or return, please contact us the following ways:

• Email us at [email protected]
• Visit our Contact Us page

Thank you for choosing SKBP3D for all of your 3D Printing needs!